Skip to main content
  • info@vsufcu.org
  • 3401 Boisseau Street
    South Chesterfield, Virginia 23803
  • 804-526-6708
  • Connect with us:

Interactive Voice Response

Interactive Voice Response (vRT)

Phone Teller Guide

Login Information:

  • Call 804-800-8044
  • Enter your Account Number followed by #key
  • Enter you four digit security code. New users enter the last four digits of the primary account holder’s Social Security Number
  • New users will be prompted to create a four digit security code

Once logged in, select from the following options:

  • 1 - To hear account balances and activity.
  • 2 - To make a transfer or hear about upcoming scheduled transfers.
  • 3 - To make a check withdrawal.
  • 5 - To be contacted by a member service representative of the credit union.
  • 6 - To change your 4-digit security code.

For other miscellaneous information:

  • Press 1 to hear our routing number.
  • Press 2 to hear our address and hours.

To return to the main menu at any time press 0 (zero).


Summary Information

Account Balance:

  • Draft (Checking) Balance
  • Master Share Balance
  • Loan Balance
  • IRA Balance
  • Certificate Balance
  • To repeat Summary Options
  • To return to the Summary Menu

Detail Information
  • Balance
  • Last Deposit/Payment
  • Amount Available for Withdrawal/Advance
  • Last Dividend
  • Interest/Dividend YTD
  • Interest/Dividend Last Year
  • Payoff Amount
  • Maturity Date
  • Interest Rate

Activity Information
  • Most recent Transactions
  • Most recent Deposit/Payment
  • Most recent Withdrawal/Advance
  • Most recent Drafts Cleared
  • Most recent Specific Draft Number
  • To return to the Activity Option
  • To return to the Activity Menu

Withdrawals/Transfers
  • Withdrawal
  • Transfer/Loan Advance
  • To repeat these Options
  • To return to Main Menu

Rates
  • Share Rates (Master, Clubs, IRA)
  • Loan Rates
  • Share Certificate Rates
  • To repeat these Options
  • To return to the Main Menu

Change Your PIN

(Personal Identification Number)