Interactive Voice Response (vRT)
Phone Teller Guide
Login Information:
- Call 804-800-8044
- Enter your Account Number followed by #key
- Enter you four digit security code. New users enter the last four digits of the primary account holder’s Social Security Number
- New users will be prompted to create a four digit security code
Once logged in, select from the following options:
- 1 - To hear account balances and activity.
- 2 - To make a transfer or hear about upcoming scheduled transfers.
- 3 - To make a check withdrawal.
- 5 - To be contacted by a member service representative of the credit union.
- 6 - To change your 4-digit security code.
For other miscellaneous information:
- Press 1 to hear our routing number.
- Press 2 to hear our address and hours.
To return to the main menu at any time press 0 (zero).
Summary Information
Account Balance:
- Draft (Checking) Balance
- Master Share Balance
- Loan Balance
- IRA Balance
- Certificate Balance
- To repeat Summary Options
- To return to the Summary Menu
Detail Information
- Balance
- Last Deposit/Payment
- Amount Available for Withdrawal/Advance
- Last Dividend
- Interest/Dividend YTD
- Interest/Dividend Last Year
- Payoff Amount
- Maturity Date
- Interest Rate
Activity Information
- Most recent Transactions
- Most recent Deposit/Payment
- Most recent Withdrawal/Advance
- Most recent Drafts Cleared
- Most recent Specific Draft Number
- To return to the Activity Option
- To return to the Activity Menu
Withdrawals/Transfers
- Withdrawal
- Transfer/Loan Advance
- To repeat these Options
- To return to Main Menu
Rates
- Share Rates (Master, Clubs, IRA)
- Loan Rates
- Share Certificate Rates
- To repeat these Options
- To return to the Main Menu
Change Your PIN
(Personal Identification Number)